I would like to know the answer too. Anyone here know what is the right answer. I'll do some Googling and get back to you if I discover an anything. You should email the people at Medifast as they probably know..

Do they do that? Send a replacement box? Like without me sending this one back?..

Since you are a coach (just noticed that), don't you have that info? I order from Medifast site. I only have ordered from TSFL once, I think. One time I got a batch of pancakes from Medifast site that the first packet had these odd black things in the first packet. I still have no clue what they were. I called them and they immediately sent another box to me. They couldn't have been nicer and they said to just dispose of the original box which I did.

Really, I think they can tell if you are sincere or not and it's not like you just don't like them and want to order something else, so they treat that differently. TSFL..I have no idea..

By the way..since you can't hear tone of voice or see facial expressions..I wasn't being a smart (you know what) when I mentioned the coach thing. I just assumed you would be taught EVERYTHING about returns when becoming a coach...

LOL it's ok. I JUST signed up to be a Coach yesterday and am still waiting for all my tools and supplies to arrive. So I haven't learned anything about it yet. And I've never ordered thru TSFL yet, only Medifast and have never had a reason to return anything...

Oh see, that's how clueless I am..no idea who is a coach and who isn't. Call them and tell them about your moldy experience. I have never had a reason either until that moment. I never returned because I didn't like something (just choked it down..right or wrong) and never had any problems. In fact, as much as I am around here and in chat, you are the ONLY person that even knows something happened. Well, you and whoever else reads this..

I just didn't want to make a big deal out of it on the threads, but I was so happy I called them and to see how they responded immediately. You are like me..so positive about them and the food that it's almost like you don't know what to do...

They should replace it with no problems. I got an order once and one box of Van. shakes had every envelope that had about a 1/4 inch opening in every one of them. There was powder all over the place. I called them and told them and they sent out a replacement box and said I could keep the other box. I used them too.

So they may have been missing a little but I didn't care that much. They were very nice about it...